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Updates

Monday, March 23, 2020

This morning, Governor Whitmer issued Executive Order 2020-21 which asks the residents of the State of Michigan to Stay Home and Stay Safe until April 13, 2020.  This action is necessary  to significantly slow the spread of COVID-19 and ultimately save precious lives in our state and beyond.

At Treetops, we've taken the necessary steps to limit the number of employees that are physically at work by setting up parameters for many to work from home.  This will allow us to continue to take your reservations for this upcoming golf season as we anticipate that these safety measures will allow us to open as planned in late April.

Additionally, we are permitted to have a limited number of key personnel report to work in order to maintain the value of inventory and equipment, ensure security, process transactions and/or facilitate the ability for employees to work remotely.  We have identified and notified these individuals giving them to option to report to work if they feel comfortable doing so.  To ensure that these employees and their families are safe, we'll be instituting the following safety/security measures effective at midnight tonight:

  1. All Treetops Property will be under restricted entry procedures for all personnel until further notice.
  2. All personnel requiring access to Treetops must coordinate with the Safety/Security Office prior to entry.
  3. Essential personnel (as designated by the Assistant General Manager) will check in with the Safety/Security Office prior to proceeding to their workplace.
  4. Safety/Security Staff (wearing protective mask and gloves) will meet essential personnel and check their temperature (an elevated temperature in combination with respiratory symptoms are the best indicator of possible infection)
  5. Safety/Security Staff will record name, location, anticipated length of stay, time and date for all personnel entering Treetops Resort Property (including the Safety and Security Team and the Assistant General Manager)
  6. Safety/Security staff will disinfect and sterilize the thermometer and protective equipment between each health check using 60% alcohol based product.
  7. Safety/Security Staff will make periodic checks of personnel while here on Treetops Resort Property.
  8. All personnel departing Treetops Resort Property are required to check out with the Safety/Security Office prior to leaving the property.
  9. All departing personnel will have their temperatures checked prior to departure or re-entry AND to ensure their workplace has been sanitized.
  10. All departure information will be recorded by Safety/Security Staff.

While on Treetops Resort Property, all personnel should:

  • Wash hands frequently and sanitize equipment and workspace
  • Do not share workspace and equipment if at all possible
  • Maintain at least 6 feet distance when at all possible
  • Avoid touching your eyes, nose and mouth
  • Ensure you and others are covering their mouth and nose when coughing or sneezing
  • If you have a fever, cough or have difficulty breathing, stay home and seek medical attention via phone

Sunday, March 22, 2020

Governor Whitmer issued Executive Order 2020-20 which added additional places of business to the list of mandated closures that was originally encompassed in Executive Order 2020-9.  Thus, we have extended the closure of all resort operations until no sooner than April 14.  We will continue to update you on our reopening date on any of our resort operations.

Our plan is to open the Jones Masterpiece for golf on Friday, April 24th assuming that all authorities in place deem that it is legal and safe to do so.

We are encouraged to see that currently golf courses and other outdoor fields of play are able to stay open and that many of our colleagues in the golf business are finding ways to safely operate their courses. We will continue to glean information and best practices from them for when it is time for us to open our facility in late April. In the meantime, we encourage you to get out and play golf, keeping social distancing in mind. Below are a few tips that you can follow:

  • If you are sick or are feeling sick, do not go to the golf course.
  • Carry hand sanitizer and wash your hands as frequently as every hole or more.
  • If you are riding in a golf cart, have only one person drive the entire round so the passenger can avoid touching surfaces the driver has touched and the passenger should walk between shots whenever possible.
  • Some courses are employing alternative payment methods that are touchless. Take advantage of these if available.
  • On the course, practice social distancing (stay at least 6 feet away from others) as much as possible.
  • Take advantage of the 2019 USGA rules change regarding leaving the pin in and leave it in when putting to avoid the unnecessary touching of surfaces.
  • Do not pick up playing partners' clubs.
  • Forego the traditional post-round handshake. Use your imagination as to how to thank your playing partners for the game.
  • After your round, throw away all of your own trash from the golf cart so there is less potential exposure to the golf course staff.

Monday, March 16, 2020

After careful consideration of the health and safety of our guests, our employees and our community, Treetops has made the difficult decision to close all resort operations effective at the end of business on Monday, March 16, which means that our 2019-20 Snowsports season will come to an end.

At this time, we plan to resume operations for hotel and lodging, Spa and Salon, Child Care, and Food & Beverage on Monday, April 6, 2020 unless otherwise communicated, as we all know how ever-changing this situation is. Individuals who had lodging reservations during this time period will be contacted to arrange cancellation or rescheduling. Individuals who had purchased advance lift tickets, lessons or rentals during this period have been fully refunded.

We plan to use this time to deep clean the resort and complete essential maintenance projects that are difficult to complete when our resort operations are functioning. This will allow us to continue to employ a cross-section of our staff as well as ensure that our facilities are clean and ready for the much anticipated arrival of our guests when it is safe for them to return.

We understand that these times may put undue stress on our valued employees, so we have made the decision to share food items that would have been utilized by our guests during this closure to help ensure that their families are taken care of.

We will continue to closely monitor the situation surrounding COVID-19 and will work diligently to communicate any changes to the above plan with our guests and employees as they happen.

Governor Whitmer Executive Order 2020-21

Governor Whitmer Executive Order 2020-09

CDC Recommendations

 

While making the difficult decision to close during this unprecedented time, Treetops personnel will remain to ensure the operation of essential functions on the resort continue as we prepare for our Guests' return. Daily, our resort will continue to ensure that the latest guidance on hygiene and cleaning measures are met and that our Employee and Community Safety is at the forefront of our actions.

Employee Health and Safety Knowledge is essential to the effectiveness of designed safety measures. Here are a few guidelines to remember, keeping in mind that the best way to prevent infection is to avoid exposure:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with others, especially those who are sick.
  • Refrain from shaking hands with others for the time being.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Perhaps the most important message we can give: stay home when you are feeling ill or are taking care of an ill family member.

To help limit contact:

  • Treetops is working on staggering employee starting and departing times, along with lunch and break periods, to minimize overcrowding in common areas such as elevators, break rooms, etc. Employees are advised to refrain from sharing office space, equipment, and phones. Based on what is currently known about the virus, spread from person-to-person happens most frequently among close contacts (within 6 feet).
  • Employees are to perform routine environmental cleaning: clean all frequently touched surfaces in the workplace, such as workstations, countertops and doorknobs. Use the cleaning agents that are usually used in these areas, no additional disinfection beyond routine cleaning is recommended by the CDC at this time. Use disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.
  • Departments are utilizing remote work capacities and cyber-security needs where available. Consider teleconference or other remote work tools in lieu of meeting in person when available.
  • Safety & Security – information about the coronavirus has been stationed on each “Right to Know” bulletin board in each Treetops department. Additionally, steps are being taken to enhance the security of our property and limit access into specific buildings.
  • Personal Protective Equipment - The World Health Organization (WHO) has stated that people only need to wear face masks if they are treating someone who is infected with COVID-19. Likewise, gloves can protect your hands from coming into contact with the virus, yet the virus remains on the surface of the gloves and may even last longer if they are not washed frequently, leading to an increased risk of catching the virus by touching your face or food with your gloves, as well as the risk of passing it on to others.  Doctors agree that the best defense against COVID-19 and influenza is simply washing your hands.

FAQs

Will you be open for skiing again this spring?

We do not plan to open for skiing again this spring due to COVID-19 in conjunction with weather factors.

Am I able to retrieve items from my ski locker?

At this time, we are not routinely opening the Ski Locker building for customers to retrieve their gear. However, if it is absolutely necessary, please contact [email protected] and a mutually agreeable time could be arranged. Designated pick up times will be determined after April 13, 2020 pending any new developments from the Governor and/or local Health Departments.

How long will you remain closed?

Currently, no sooner than April 14. This situation is certainly ever-evolving, and we will continue to update you as we make further decisions based on information from the CDC and WHO.

Will all services reopen at the same time?

It is likely that when we are able to reopen, some services and offerings will remain closed. We will continue to post updates as we learn more.

Do you have any dining establishments open at this time?

No; all dining is currently closed until further notice.

Do you have any retail outlets open at this time?

No; all retail outlets are closed until further notice. We do have items (gift cards, leagues, golf memberships, golf lessons, etc…) available for purchase through our online store.  We are currently loading merchandise inventory into our online store and will share once we have it loaded.

Are you accepting reservations at this time?

Absolutely - our reservation lines are open. We are confident that the current measures being taken in our country, state and community will flatten the curve and we will be ready to operate by the time golf season arrives. Our staff is currently researching and planning for measures that we can take to ensure your safety and our safety when travel to Treetops resumes this spring/summer.

Are there any adjustments being made to the resort’s cancellation policy?

CANCELLATION CONSIDERATIONS

  • Any reservations as of March 17th that were scheduled to arrive with event/group contracts cancelled within 7 days of arrival have been cancelled and deposits held for future bookings.
  • Any reservations cancelled after March 17 by the Resort directly that were scheduled to arrive between March 18 and April 13 have been cancelled and refunded due to the impact of ski conditions and group travel bans.
  • For now, all reservations arriving on or after April 14, 2020 are subject to our standard cancellation policy.