COVID-19 Information

Updates

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Updates

Friday, January 14, 2022

Even with the recent ruling by the Supreme Court, Treetops will continue to take COVID-19 seriously with the following measures:
* Hospitality and Mask Reciprocity - Treetops will not mandate employees to wear masks at all times, however, we have issued masks to all employees and are encouraging them to wear masks in the presence of guests wearing masks when 6 feet cannot be easily maintained. If at any time you would like an employee to put a mask on while serving you, please feel free to ask.
* We will be reintroducing wellness checks when employees come to work. This will take a few days to get organized but it will be soon.
* We offer all of our employees free onsite testing (no questions asked) if they wish to take one to insure that they do not have COVID -19
* We have put in motion a Vaccine incentive for those employees that are already vaccinated as well as those who are willing to become vaccinated soon.

Friday, January 7, 2022

Happy New Year! Covid-19 continues to be a factor in our world, our country, our state, our community and at our resort.

Treetops falls into the category of a business employing over 100 employees and as such, we are mandated to follow the OSHA Healthcare Emergency Temporary Standard which involves masking and testing employees that are currently not vaccinated. Treetops has adopted these policies and procedures and has encouraged staff to become vaccinated while not mandating it. This encouragement comes with a monetary bonus that will be made available to staff that has been vaccinated already as well as those that choose to become vaccinated in the near future. Currently, employees that are unvaccinated are required to wear a mask while working unless they are working outside, working in an enclosed office alone or working from home. Employees that are vaccinated are able to choose whether they would like to wear a mask or not.

Additionally, Treetops is following the CDC's guidelines on quarantine very closely. This has and most likely will effect our operations. We do provide hours of operations for all of our activities and outlets on this website, however, during these times, please know that these hours and availabilities could change with our without notice. However, we always make an effort to inform of any interruptions as far in advance as possible.

We have a very diligent and hard-working staff and those that are able to stay healthy and unexposed from this virus are working hard every day to serve our guest's needs. We ask that they be treated with the respect they deserve as we work through the challenges that Covid-19 presents.

We look forward to welcoming you to Treetops as we are well aware that all of us need some rest, relaxation and FUN in our lives. We look forward to creating the fun for you!

Friday, December 10, 2021

Welcome to Ski Season at Treetops. We are thrilled to welcome you to our Winter Playground for the 2021-22 Season. We are still taking Covid-19 seriously at Treetops and the safety of our guests and staff is a high priority. Although we are not requiring face coverings for guests or staff at this time we do recommend that you wear one should you feel more comfortable doing so. We continue to monitor mandates and recommendations and our policies could change with or without notice although it is always our goal to give as much fair warning as possible.

Tuesday, June 22,  2021

We are no longer requiring guests or staff to wear face coverings anywhere on property.  Face Coverings are optional.  Some other precautions continue to be taken such as enhanced cleaning protocols and no water jugs on golf courses.

Wednesday, May 19,  2021

We have made one slight change to the May 15th update in regards to guest mask use.

    • Guests are required to wear masks in buildings unless:
        • You are fully vaccinated

       

        • You are younger than 2 years old

       

        • You cannot medically tolerate a face mask

       

        • You are eating or drinking while seated in a designated area

       

        • You are asked to temporarily remove your mask for identification purposes

       

        • You are communicating with someone who is deaf, deafblind or hard of hearing and whose ability to see the mouth is essential to communication.

       

       

 

 

Saturday, May 15,  2021

With guidance from the recent Emergency Order, we have slightly altered our mask policy as indicated below:

    • Employees in guest facing positions working INDOORS are still required to wear masks
        • Masks can be removed temporarily when employees are at least 6 feet away from other employees and/or guests

       

        • Masks must be readily available to be replaced and worn correctly (over nose and mouth) when encountering other employees and/or guests well before that employee or guest is within 6 feet.

       

       

 

    • Employees working OUTSIDE are no longer required to wear masks but are welcome to wear masks if they choose
        • Employees (whether outside or inside) must have a mask on their person and be prepared to put it on if a guest requests that they do so.  Employees will be trained to do so without incident

       

       

 

    • Guests are no longer required to wear masks in outdoor settings.

 

    • We ask that guests continue to wear masks when inside our buildings (other than those actively eating or drinking).

 

    • Signage will continue to be in place and disposable masks will be provided in certain high traffic areas.

 

Please note that Treetops sets its own policies and at this time, we would ask that you adhere to our policies whether fully vaccinated or not.  We will continue to monitor CDC guidelines, Vaccination Rates, Positivity Rates, Hospitalization Rates and State Mandates as guidance in setting our policies for operations at Treetops and will alter them as we see appropriate.

Friday, April 23,  2021

The Spectacular Jones Masterpiece course opens today with the North courses opening in one week.  We continue to make safety a priority at Treetops, here's what to expect:

    • We have foam in the bottom of cups to allow for easy retrieval of your ball after a holed putt.  If you do want the pin out, we encourage golfers to pull and replace the pin with your gloved hand.

 

    • We have put rakes back into bunkers and would ask that you smooth your footprints and divot after hitting from the bunker.  Raking with your gloved hand is encouraged.

 

    • Carts continue to be spot sanitized in between use
        • We are asking that you ride 2 to a cart.

       

        • Single cart requests can periodically be met but a fee of $25 is required for any additional cart needed for your foursome or twosome. (IE: foursome requesting 3 carts = $25 fee; threesome requesting 3 carts = $25 fee; foursome requesting 4 carts = $50 fee; twosome requesting 2 carts = $25 fee).

       

        • Please note that we do not guarantee that additional carts will be available

       

       

 

    • Instructors are required to wear masks when social distancing is impossible

 

    • Masks are REQUIRED inside buildings and where you are unable to maintain social distancing with people outside of your party.  We will have disposable masks on hand in key areas for when a guest forgets their mask.

 

    • All employees are still required to undergo a temperature and wellness check before reporting to work

 

    • All employees are required to wear masks inside buildings at guest facing workstations and outside where they cannot maintain social distancing

 

    • Rooms and high traffic areas continue to receive more stringent cleaning protocols

 

    • Outdoor Pools are limited to 50% capacity and Indoor Pools are limited to 25% capacity.  Advance reservations will not be required this summer.  Pools will be monitored periodically to maintain compliance.  Non-compliance could lead to the closure of pool facilities.

 

    • Food and Beverage Outlets are still operating at 50% capacity
        • Breakfast - 50% capacity in Legends on the Hill.

       

        • Lunch and Dinner - Sportsbar is open daily from 11am - 11pm

       

        • Golf F&B Options - Tavern on the Hill (Treetops North) and Jones Lounge (Jones) are open with hours dictated by tee times.  Beverage Carts are in operation.  Halfway Houses are open most days....please inquire with the pro shop or lounge staff for availability.

       

       

 

 

Friday, March 5, 2021

The MDHHS Emergency Order has again been revised and it will again affect our operations beginning Friday, March 5th.  See below for the specifics:

    • Pool Capacity - We are now allowed to have 30% capacity in Indoor Pools and 50% capacity in Outdoor Pools.  Thus, effective today, we can allow 16 people in the Inn Pool and 40 people in the Lodge Pool.  We will still be taking reservations for time slots to help to control these limits.  We do not have continuous supervision in either pool location so we are relying on our guests to enter no earlier than your time slot indicates and depart when your time has expired.  We ask that you adhere to this policy to avoid us having to close the pool altogether.

 

    • Breakfast
        • We are now able to offer seating at 50% capacity in Legends on the Hill and will continue to offer overflow seating in Hunter's Grille.  We would ask that all guests that are not staying in the Lodge to utilize this option for breakfast.

       

        • We will continue to offer Room Service for ONLY those guests staying in the Lodge

       

       

 

    • Lunch
        • Grab and Go menu in the Sportsbar

       

        • There will be seating at 50% capacity upstairs in Hunter's Grille after your Sportsbar food is received.

       

        • Legends on the Hill will be serving lunch and seating at 50% capacity

       

        • Grab and go menu in the Halfway Cafe with seating at 50% capacity

       

        • Outdoor Seating is available on the Halfway Cafe and Sportbar decks as well as our IGLOOS (by reservation only).

       

       

 

    • Dinner
        • Grab and Go menu in the Sportsbar

       

        • There will be seating at 50% capacity upstairs in Hunter's Grille after your Sportsbar food is received.

       

        • Legends on the Hill will be serving dinner and seating at 50% capacity

       

        • Grab and go menu in the Halfway Cafe with seating at 50% capacity

       

        • Outdoor Seating is available on the Halfway Cafe and Sportbar decks as well as our IGLOOS (by reservation only).

       

       

 

    • Indoor Meetings - up to 25 people

 

    • Mask Mandate - We'd like to remind our guests that the mask mandate is still in effect.  We will have disposable masks at our F&B Outlets and Front Desk for those that do not have one when they enter.

 

 

Friday, February 5, 2021

Governor Whitmer announced the opening of indoor dining (but at only 25% capacity) effective February 1st.  Although we are thrilled that we can bring people back in our buildings, we are still being cautious and have come up with a plan that marries our outdoor dining options with the limited indoor seating that we can offer.  We've been thrilled to have such a high demand for our winter playground this year and do expect that we will not be able to accommodate everyone in an indoor setting.  Here is our plan for Food and Beverage offerings until capacity levels are increased:

    • Breakfast
        • We will continue to offer Room Service which is recommended and has been very successful this season

       

        • We will offer limited seating in Legends on the Hill for breakfast and will have overflow seating in Hunter's Grille.  This will again be first come-first served with a waiting list but at 25% capacity, it will fill up quickly

       

       

 

    • Lunch
        • Grab and Go with no indoor seating in the Sportsbar

       

        • There will be limited seating upstairs in Hunter's Grille on a first come-first served basis with a waitlist

       

        • Grab and Go snack menu with limited indoor seating in Legends on the Hill.

       

        • Grab and Go menu in Halfway Cafe with limited indoor seating.

       

        • Outdoor Seating is still available on the Halfway Cafe and Sportbar Decks as well as the IGLOOS by reservation.

       

       

 

    • Dinner
        • Grab and Go with no indoor seating in the Sportsbar

       

        • There will be limited seating upstairs in Hunter's Grille on a first come-first served basis with a waitlist

       

        • Grab and Go snack menu with limited indoor seating in Legends on the Hill.

       

        • Grab and Go menu in Halfway Cafe with limited indoor seating.

       

        • Outdoor Seating is still available on the Halfway Cafe and Sportbar Decks as well as the IGLOOS by reservation.

       

       

 

    • Sleigh Ride Dinners
        • We are serving Sleigh Ride Dinners in the Oak Room and will be well under our capacity limits.

       

       

 

As mentioned, we are thrilled to welcome people back into our restaurants but with limited capacity, there will be challenges in serving everyone that wishes to dine inside.  We ask that you are patient with us in these unprecedented times.

SKI AND SNOWBOARD RENTAL - with the increased demand for skiing this year, we have experienced a shortage of ski and snowboard rental like never before.  We have invested in new skis, boots and snowboards multiple times this season to try to accommodate as many people as we can but the demand continues to outweigh the supply on most weekends.  We would like to remind our customers that submitting express rental well in advance of your trip is the only way to guarantee that we'll have rental for you.   Keep in mind that we do need your express rental information to determine the size of boot and skis/snowboard.  Here is the link to express rental - https://treetops.ltibooking.com/categories/express-rentals .  If you choose a date that does not have rental options, this means that we have already reached a point in which we are very close to capacity.  On days that we have shut off the rental option, skis/snowboards are first come-first served on that day and it is advisable to be there as close to when the slopes open as possible.  We thank you for your understanding as we continue to try to meet the added demand.

Wednesday, January 13, 2021

Governor Whitmer spoke again today and indicated that the MDHHS has extended the current Emergency Order that affects several facets of our business through January 31, 2021.  With this extension, we are operating in a similar fashion to how we have been (see below in the December 17th update).

With the extension of the indoor dining ban, we do have to cancel the Wilderness Sleigh Ride Dinners that were scheduled for January 16, 23 and 30.  We are hopeful that we can resume this spectacular experience for the remainder of the season on February 6th.

We have been overwhelmed by the tremendous support that you have given us during these tumultuous times and because of your patronage, we have reached capacity levels for many of our winter activities so far this season.  We strongly urge you to plan ahead if you are thinking of making a trip to enjoy our Winter Playground.  Buy your lift tickets early, submit your Express Rental early and book your dog sled rides, tubing, sleigh rides and culinary adventures as soon as you can to ensure that you do not miss out on our safe and exciting activities.

And don't forget to reserve pool time slots 7 days prior to stay.

Thursday, December 17, 2020

We are so thrilled to open the slopes for the season tomorrow, Dec. 18th from 4pm - 8pm.  See below for what to expect at Treetops:

    • Lodging - We remain open but are limiting rooms as precautions are being taken to limit capacity as well as step up our cleaning protocols to get ready for greater capacity as the Christmas Holiday nears.  We encourage you to call and book your reservation now as we are beginning to fill up around the holidays.  Stayover service will not be offered however guests can call the Front Desk to request garbage pick up, linen swap or delivery of additonal in room supplies. 

 

    • Swimming Pools - Per the Emergency Order, we are currently operating each pool at 25% capacity which significantly limits the amount of people in the pool areas at one time.  Thus, we are not allowing non-houseguests to utilize the pools at this time.  Also, for houseguests, we are offering pool access by reservation only.  The Front Desk has a sign up sheet and you must sign up for a time slot and receive a special key to access the pool at this time.  Thank you for your understanding. Please make pool reservations 7 days prior to stay.

 

    • Ski Operations - We are thrilled to open on Friday and encourage advance purchases of lift tickets and rental whenever possible.  This not only helps us prepare each day but also makes it easier on you.  We expect that all guests wear a face covering (both mouth and nose) whenever you are inside a building and whenever you are outside and cannot maintain 6 feet of distance between you and others.  Most likley this means that you'll need a face covering when in a lift line, when riding a lift or when warming yourself around one of our out door fires or heaters.  Please be in compliance to keep our staff and other guests safe as well as to insure that Ski Operations across our state can continue to operate.

 

    • Skier Services - Our Skier Services Building will be open during slope hours for Season Pass Pictures, Tuning drop off and pick up and merchandise sales.  We encourage you to come get your gear prepped for the season and check out our great winter merchandise.

 

    • Nordic Skiing - Nordic Skiing will be available daily from 9am - 5pm beginning Friday, Dec. 18th (exception closed on Christmas Day).  We are operating out of the Jones Activity Center and also will have Fat Tire Biking and Snowshoeing available.  Same rules apply regarding face coverings.

 

    • Winter Playground - Our other amenities such as Extreme Tubing (Dec 26th) and Dog Sledding (Jan 1 -3) will open closer to the Christmas holidays if weather permits.  These options are available for booking right now by calling our reservations agents at 1-888-TREETOPS.  These spectacular activities fill up fast so call ASAP to book your safe vacation.

 

    • Sleigh Rides - We ARE happy to be offering Sleigh Rides as scheduled during the winter season.  However, we will not be mixing families.  Thus, when you book for your group of 10 or less, your group will be the only group on the sleigh at that time.  We have extended sleigh ride hours to try to accommodate as many families as we possibly can.  We are beginning to make calls now to shift times around in hopes to get those who had signed up rescheduled in a time slot that works.

 

    • Sleigh Ride Dinners - At this time, we will be unable to have the January 2nd and 9th Sleigh Ride Dinners.

 

    • Spa/Salon - We will continue to operate by appointment only in the Spa/Salon. December has some great specials and appointments fill up fast.  We have been a leader in providing a safe atmosphere in the Spa/Salon and will continue to do so.  Please call the Spa to book your appointment today before they fill up and to get the latest on our safety precautions.

 

    • Food & Beverage - IGLOO Reservations have been off the charts and we've added times earlier in the day now that skiing is open.  Reservations are available in increments of 2 hours and are STRONGLY suggested as we expect to book up very quickly.  We will also continue our Santa Delivery Service as well as takeout service from the Sports Bar from 3pm - 9pm every Thursday - Sunday.  Additionally, outdoor dining will be available on the Sports Bar deck without the need for reservation.

 

    • Magic Carpet - Due to a few COVID related delays, we are still waiting for our Magic Carpet (affectionately called THE SNOWBELT) to arrive on property but expect it very soon.  We plan to install and get it operational as soon as it arrives on property.  In the meantime, we'll be operating one rope tow on Sitzmark.

 

    • Shuttle Service - Unfortunately, at this time our resort shuttle will not operate for COVID related reasons.  Hotel Guests should plan on utilizing their vehicles to move around the resort.  We will update you as soon as we feel comfortable operating the shuttle.

 

We are excited to welcome you to the slopes at Spectacular Treetops!  Call today to book your escape in our safe environment.

Monday, December 7, 2020

Today, Governor Whitmer informed us that the Pause to Save Lives emergency order from the Department of Health and Human Services would be extended at least through December 20th.  Given this extension as well as our current weather conditions, we'd like to make the following announcements regarding our operations:

    • Lodging - We will remain open on a limited basis as precautions are being taken to limit capacity as well as step up our cleaning protocols to get ready for greater capacity as the Christmas Holiday nears.  We encourage you to call and book your reservation now as we are beginning to fill up around the holidays.

 

    • Ski Operations - Unfortunately, we have not had enough snowmaking temperatures to be able to open the slopes on December 11th.  We now turn our attention towards at December 18th opening.  Please continue to watch our eblasts and social media posts to stay updated.

 

    • Skier Services - Our Skier Services Building will be open beginning Wednesday, December 9th for Season Pass Pictures, Tuning drop off and pick up and merchandise sales.  We encourage you to come get your gear prepped for the season and check out our great winter merchandise.  Hours prior to being open for skiing/riding will be 10am - 6pm on Monday - Friday and 10am - 3pm on Saturdays.  We'll be closed on Sundays until our slopes are open.  Once the slopes are open, we'll use the slope hours as our operating hours.

 

    • Winter Playground - Our other amenities such as Nordic Skiing, Snowshoeing, Extreme Tubing and Dog Sledding will open closer to the Christmas holidays if weather permits.  These options are available for booking right now by calling our reservations agents at 1-888-TREETOPS.  These spectacular activities fill up fast so call ASAP to book your safe vacation.

 

    • Spa/Salon - We will continue to operate by appointment only in the Spa/Salon. December has some great specials and appointments fill up fast.  We have been a leader in providing a safe atmosphere in the Spa/Salon and will continue to do so.  Please call the Spa to book your appointment today before they fill up and to get the latest on our safety precautions.

 

    • Food & Beverage - We are thrilled to announce that our IGLOOS will be open for business outside of the Sports Bar beginning Thursday, December 10th.  Every Thursday through Sunday, Igloos will be available for 3:30, 5:30 and 7:30 reservations.  Reservations are STRONGLY suggested as we expect to book up very quickly.  We will also continue our Santa Delivery Service as well as takeout service from the Sports Bar from 3pm - 9pm every Thursday - Sunday.  Additionally, outdoor dining will be available on the Sports Bar deck without the need for reservation.  This will also begin Thursday, December 10th and run each Thursday - Sunday from 3pm - 9pm.

 

We appreciate your patience as we wait on the weather.  Please know that once it arrives, we are excited to have a great 2020-21 season for our spectacular socially distanced activities.  Call today to book your escape in our safe environment.

Monday, November 16, 2020

Last night, the Michigan Department of Health and Human Services issued an order encouraging our state to Pause and Save Lives.  As has been the case throughout this entire pandemic, Treetops takes these orders seriously and have reacted accordingly.  Below is a snapshot of how this affects our current and future events and operations:

    • Lodging - We will remain open on a limited basis as precautions are being taken to limit capacity as well as step up our cleaning protocols to get ready for greater capacity as the Christmas Holiday nears.  We encourage you to call and book your reservation now as we are beginning to fill up around the holidays.

 

    • Ski Operations - We continue to work towards a December 11th opening date should the weather allow us to do so.  We believe that the ski slopes are a great place to enjoy outdoor recreation in the winter as the natural tendency is to wear face coverings and socially distance from others.  We have a plan in place to make our slopes as safe as they possibly can be.  We are currently selling season ski passes as well as lift tickets, rentals and lessons and will be asking for as much advance purchasing as possible.

 

    • Winter Playground - Our other amenities such as Nordic Skiing, Snowshoeing, Extreme Tubing and Dog Sledding will open closer to the Christmas holidays if weather permits.  These options are available for booking right now by calling our reservations agents at 1-888-TREETOPS.  These spectacular activities fill up fast so call ASAP to book your safe vacation.

 

    • Spa/Salon - We will continue to operate by appointment only in the Spa/Salon.  November is 2 for 1 month and appointments are few and far between.  We have been a leader in providing a safe atmosphere in the Spa/Salon and will continue to do so.  We are currently working with the MDHHS to see if there are any services that we will have to put on pause for now.  Please call the Spa to book your appointment today before they fill up and to get the latest on our safety precautions.

 

    • Food & Beverage - We will be ceasing any in person dining immediately until no earlier than December 10th.  We also plan to have 2 igloos available for service outside of our Sports Bar by December 10th.  Our Food and Beverage team is working on an exciting to go and/or delivery option.  Please stay tuned and look for more information on this in the coming days.

 

    • Day Care - Until further notice, our day care will remain open.

 

    • Projects - We are excited to be able to continue working at completing some great projects around the resort such as an expanded deck and outdoor dining option at the Sportsbar, a new Magic Carpet conveyor lift on the slopes, relocation of some ski lockers for daily use and new carpeting in our restaurants.  Our employees will be afforded a safe environment to work in by following protocols and check in procedures set forth.

 

    • Light Spectacular - Due to the restrictions, we have decided to postpone our annual Light Spectacular until December 19th.  The public health situation leading up to that date will determine if we are able to proceed or not.  We will contact those who had purchased in advance for the event previously scheduled for November 28.  We have begun decorating for the holidays and we do encourage families to get out of the house and take a drive through our resort to check out or displays.

 

We hope and pray that your families are safe and healthy and we look forward to welcoming you to our winter playground in the near future.

Saturday, November 7, 2020

As we ready our resort for Winter, we are hard at work refining winter protocols.  Without touching on every detail, we will continue with similar protocols from this past summer but more specifically for winter, we will encourage as much advance purchasing as possible which includes the purchase of lift tickets, rental, lessons, tubing, culinary adventures, sleigh rides, dog sledding, etc...  We are excited to also announce the addition of our new Magic Carpet lift which is also a mechanism to naturally socially distance our skiers and riders.  We will also work to stage any and all lines that need to form outside in the open air which will include a reconfiguration of many of our Skier Services buildings at the bottom of the slopes.  Paying attention to signage will be extremely important to our guests this season.

In regards to Food and Bevearge, we are happy to inform you about a project currently taking place that will increase the availability of outdoor seating.  We have also developed the ability to order food electronically and restaurants will be set up to accomodate any capacity restrictions that need to be followed.

Finally, we do want to make it know that we have worked very hard to be a safe place to house essential workers that need to travel who are bravely providing goods or services to the residents in our area.  Our hotel will continue to remain fully open for this purpose during our offseason and continuing into our winter season.

Friday, October 9, 2020

By now, it is likely that you've heard about the recent Supreme Court ruling that rescinds the Governor's Executive Orders.  Despite this decision, our plan is to move forward with similar requirements that can be found below.  Some highlights include limiting capacity in buildings, requiring facemasks when in buildings, eliminating touchpoints and hotel stayover service and providing signage encouraging social distancing.  We will continue to take guidance from the Health Department as we create a plan for the much anticipated winter season.

Friday, September 11, 2020

It's been a while since our last post as we continue to operate requiring face coverings in buildings and limiting gatherings pursuant to the Governor's Executive Orders.  Having said this, we have been very successful in running events and even hosting banquets while socially distancing our guests.  We are fortunate to have vast meeting spaces to be able to do so.

We have recently signed the PURE MICHIGAN PLEDGE which you can read about at the following link:

https://www.michigan.org/puremichiganpledge

A huge thank you to our staff for continuing to come to work day in day out and do the absolute best they can despite the situation presented by Covid-19.  From what we understand, most industries are having challenges finding enough employees so we salute those that have worked hard for us over the past few months.

We ask that you as our guests are patient with us as we work hard to staff our Resort.  We ask that you treat our employees with the respect that they deserve and that you follow our guidelines for your safety, the safety of fellow guests and the safety of our most valuable asset, our employees.  Thank you for choosing Treetops and thank you for your understanding as we navigate this new world.

 

Monday, July 13, 2020

Pursuant to Executive Order 2020-147, we have posted signs on all public buildings asking that everyone who is able to please wear a face covering while in those buildings.

Wednesday, June 17, 2020

We are thrilled to announce the opening of the following pools all of which have received varied levels of renovation during the downtime caused by COVID-19:

    • INN indoor pool and hot tub

 

    • LODGE indoor/outdoor pools and hot tub

 

    • Saunas remain closed

 

Pool hours are 8am - 10:30pm daily.

Saturday, June 6, 2020

As restrictions continue to get relaxed and lifted, we are continuing to evolve our operations.  We continue to be diligent in working to keep our staff and guests safe.  Below is a rundown of what to expect when you arrive at Treetops.

Click here for the complete COVID-19 Response Plan.

Lodging:

 

    • Limited lodging is available, please call our Reservations team at 1-888-TREETOPS.

 

    • We are phasing in our cottages, condos and chalets to be available for rent beginning the week of June 8th.

 

    • Stayover service is unavailable; however, contactless amenity delivery is available.

 

 

    • We plan to open the indoor and outdoor pools, sauna and hot tubs no later than June 15th.  Hours for the pools when they open will be 8am - 10:30pm.

 

    • Tennis courts are open and available.

 

    • Shuttle Service is available when arranged in advance.

 

    • Game area in the Inn will be open for limited capacity.

 

 

Golf:

 

    • All 5 golf courses are open.

 

    • Guests may walk the course (Tradition only) or use a golf carts (note: golf carts will be sanitized after each use.).  We are allowing 2 riders per cart but you may request your own cart and we'll accommodate if available.

 

    • Bag Drop staff is available and able to assist with your clubs if you are comfortable with that.  They will have sanitizer readily available and are instructed to wash hands before and after handling clubs.

 

    • The Golf Academy is open for lessons, schools and the daily 2:30 clinic at the Jones.  We also plan to begin PGA Junior League practices the week of June 15th and our Get Golf Ready Program the week of June 22nd.

 

    • The Jones and North Pro Shops are open.  We ask that you begin checking into the pro shop before every tee time.

 

 

 

Food and Beverage:

 

    • Legends is open for breakfast and dinner.  Hours are 6am - 11am and 6pm - 10pm.

 

    • Hunters Grille is open for overflow seating and is our Treetops To-Go pickup location.  Treetops To-Go is available daily from 6pm - 10pm.

 

 

    • Tavern on the Hill at the North course and the Jones Lounge are open with hours dictated by golf tee times.

 

    • Beverage carts are unavailable at this time with a target of having them available in early July.

 

    • Halfway houses will be open most days.  Please inquire regarding availability with the Pro Shop or Tavern/Lounge staff.

 

    • Bar 81 is closed until further notice.

 

Treetops Spa 

    • We are thrilled to open the Treetops Spa & Salon on Wednesday, June 10th.  Appointments are filling fast as you can imagine.  Book your appointment TODAY!

 

Childcare Center is open for children of essential employees but on Monday, June 8th, we will be open to all children and Camp Sylvan will open on Monday, June 15th for the summer.  Hours for Camp Sylvan are 7:30 - 5:30pm.  

Hospitality rooms will resume being sold based on the most up to date gathering restrictions beginning June 10th.

Fitness room will open on June 10th.

We will update this information as plans change. For additional questions, please call our Reservations team at 1-888-TREETOPS.

Monday, June 1, 2020

Treetops is excited to welcome you back! We have been working diligently and have developed new safety policies and procedures for our staff and Treetops guests.

Click here for the complete COVID-19 Response Plan.

On Monday, May 18, Governor Whitmer issued a new executive order (no. 2020-92). In this order, the governor announced that two regions of the state-the U.P. and the greater Traverse City region including Otsego County. For more information about the plans and reopening details, read the full executive order here. Here is the latest update about what is currently available at Treetops Resort:

Lodging:

 

    • Limited lodging is available, please call our Reservations team at 1-888-TREETOPS.

 

    • Stayover service is unavailable; however, contactless amenity delivery is available.

 

 

 

Golf:

 

    • All 5 golf courses are open.

 

    • Guests may walk the course or use a golf carts (note: golf carts will be sanitized after each use.)

 

 

 

 

 

Food and Beverage:

 

 

    • Hunters Grille is open and is our Treetops To-Go pickup location.

 

 

 

    • Beverage carts are unavailable at this time, please inquire.

 

    • Halfway houses will be open most days.

 

    • Bar 81 is closed.

 

Treetops Spa is closed.

Childcare Center and Camp Sylvan are open.

Hospitality rooms are closed.

Fitness room is closed.

Outdoor tennis court is closed.

Indoor and outdoor pools and hot tubs are closed.

We will update this information as plans change. For additional questions, please call our Reservations team at 1-888-TREETOPS.

Saturday, May 23, 2020

We are excited to announce the following plans to open various operations:

  • We will open resort lodging on May 28th with limited options.  Lodging will only be available in the Lodge and Inn Hotels until at least June 11th.  Those that had reservations for the condos or chalets will be contacted by reservations to adjust your reservation.

  • We will open Legends on the Hill for in person dining at 50% capacity for dinner on May 28th.  We plan to remain open for Breakfast and Dinner throughout the summer.

  • We plan to open the Sportsbar at 50% capacity on May 29th for lunch and dinner.  We plan to remain open for lunch and dinner throughout the summer.

  • Treetops TO GO out of Hunter's Grille will continue to remain an option.

  • We plan to open the Jones Lounge located at the Jones Masterpiece to facilitate our golfer's food and beverage needs on May 29th.  We plan to operate the Jones Lounge whenever the Jones Masterpiece Course is open throughout the summer.

  • We will open the Jones Masterpiece Golf Course for play on May 29th and will remain open throughout the summer.

Please update yourself on our safety protocols and pay close attention to signage and floor markings that you'll encounter while on our property.  We've missed you and are excited to welcome you back.

Friday, May 22, 2020

A few more restrictions have been lifted and we are excited to be able to get our operation closer to normal while still keeping the safety and wellbeing of our staff and our guests top of mind.  Here's what is new beginning Friday, May 22.

  • Tavern on the Hill (Treetops North F&B Outlet) will be serving on a TO GO basis.  The news is that we are now able to serve alcoholic beverages in addition to the great menu of food options and soft drinks.

  • Although restaurants are allowed to open at 50% capacity to seated customers, we still feel that TO GO ordering is the safest way to go at this point.  However, we will have limited outdoor seating available.  We will keep you posted on any changes to this.

  • We have the go ahead to begin putting 2 people on a golf cart.  Any guest that feels uneasy about this is allowed to ask for their own cart and in nearly all cases, we will be able to accommodate.

  • Our bag drop staff will continue to sanitize carts thoroughly, greet you when you arrive and let you know where to go.  They are there for you but will unfortunately not be able to assist you with your clubs.  There is a tip jar on hand to reward their effort and we have set up a Venmo account as well for touchless tipping.  Thank you for your consideration.

  • We are now able to welcome you back into our Golf Shop and are excited for you to be able to browse our fantastic selection of merchandise options.  We will work hard on limiting the pro shop traffic to only 4 guests at a time.

  • We have designated traffic patterns in the building and ask that you help us adhere to these patterns to avoid unnecessary interaction.

  • We are confident that we will be able to host lodging guests beginning May 28th, so at this time, this is the plan we are going with.

  • Gatherings of 10 or less people are now allowed, but we would still ask all guests to please adhere to social distancing guidelines whenever possible.

These relaxed restrictions in no way change the philosophy on our increased focus to disinfect and sanitize surfaces frequently.  Your enjoyment is important to us but your safety is as well!  We look forward to seeing you at Treetops!

Saturday, May 16, 2020

Given that Governor Whitmer has not reduced any restrictions at this time, we have made the following decisions regarding our operations:

  • We will continue to operate the Fazio Premier, Smith Tradition and Threetops courses only through Thursday, May 21.  Carts are available with one person per cart unless you live in the same household.

  • Effective, Friday, May 22, we will open the Smith Signature course which is also located at Treetops North.

  • Lodging will not be available until May 28th at the earliest.  This is subject to change based on additional Executive Orders.  It is merely our target opening date at this time.

  • If we are able to open lodging on May 28th, we will open the Jones Masterpiece on Friday, May 29th.   Again, this is subject to change.

  • The Tavern on the Hill at Treetops North will be open daily for food and beverage service (alcholic beverages can be served beginning Friday, May 22) for to go only through May 28th.  There will be limited outdoor seating available beginning Friday, May 22.

  • Treetops To Go at Hunter's Grille will continue to operate for TO GO ONLY orders through May 28th.

  • Opening restaurants to in person dining, will be in concert with us being able to allow overnight guests at the resort.

Many have respected the rules we have instituted in an effort to follow social distancing guidelines to keep our guests and our staff safe.  Please review these rules before coming onto our property.  One such rule is making an effort to have guests sign cart rental agreements in a touchless fashion. Once this agreement is signed, you are good for the season.  Please use this link to sign before you come - https://waiver.smartwaiver.com/w/5ce4438a091b5/web/.

Rates through May 28th will be as follows, please continue to book advance tee times and pay at the time of booking:

  • Monday - Thursday with cart

    • Tradition (9) - $25

    • Tradition (18) - $40

    • Premier (18) - $50

    • Signature (18) - $70

    • Threetops (9) - $35

  • Twilight M - Th is after 3pm

    • Tradition (9) - $20

    • Tradition (18) - $30

    • Premier (18) - $45

    • Signature (18) - $65

  • Friday - Sunday with cart

    • Tradition (9) - $30

    • Tradition (18) - $55

    • Premier - (18) - $75

    • Signature (18) - $95

    • Threetops (9) - $40

  • Twilight Friday - Sunday is after 3pm

    • Tradition (9) - $25

    • Tradition (18) - $45

    • Premier - (18) - $60

    • Signature (18) - $80

  • Walking 7 days a week

    • Tradition (9) - $15

    • Tradition (18) - $25

  • Unlimited Golf with cart

    • Monday - Thursday - $89

    • Friday - Sunday - $109

Friday, May 8, 2020

Yesterday, Governor Whitmer issued Executive Order 2020-77.  This order extends the stay at home mandate through May 28th but also opened up a few additional sectors of the economy.  The Governor reported that we are in phase 3 of a 6 phase process to reopen the State of Michigan.  We are thrilled that golf can be open during this phase and are encouraged by the progress being made in our state as it relates to a decreased number of cases and deaths as it relates to Covid - 19.  We are taking all Executive Orders seriously and use these governmental restrictions along with CDC guidelines to aid in our decision making process as we make plans to open additional departments at Treetops.

Although not specifically related to Executive Order 2020-77, we received a statement today from the Michigan Golf Alliance (verified by the Governor's Office) that we can now utilize golf carts in Michigan.  Given these two pieces of information, we have made the following decisions regarding our operation.

  • Golf

    • We will continue to operate the Rick Smith Tradition (walking only) through Wednesday, May 13th.  Rates will continue to be $25 for 18 holes and $15 for 9 holes through this date.

    • Effective Thursday, May 14th, we will open the Fazio Premier and Threetops courses in addition to the Tradition.

    • Tee times will be available from 10am - 4pm daily for 18 hole play and 10am - 6pm daily for 9 hole play until further notice.

    • Effective Thursday May 14th, we will offer golf carts with the following rules and procedures in place:

      • 1 person per cart unless the two players sharing a cart are from the same household.

      • All items (pencils, tees and divot mix) will be removed from golf carts to avoid unnecessary touch points.

      • All golf carts will be thoroughly sanitized any time a different person uses the cart.  This is to include not only guests but also staff members driving the carts to stage them.

      • Bag Drop Staff will be on hand but will be instructed not to touch a guest's golf clubs or personal possessions.

      • The main function of the bag drop staff will be to provide the very important service of sanitizing our golf carts and other outdoor touch points and although tips are very appropriate service, they will not be able to take cash directly.  However, we will have a means set up to appropriately offer them gratuity.

    • All on course rules and regulations will remain in place and can be found on our COVID GOLF RULES page.

    • We will continue to ask ALL golfers to book tee times and pay in advance.

    • Effective Thursday, May 14th, we will also direct all golfers to the Treetops North Golf Shop for check in.  We ask that you arrive no sooner than 30 minutes prior to your tee time and if you do, please stay in your car until then.

    • The fully stocked Treetops North Golf Shop will not be open, however, the building will be open (limited to 6 guests at a time) to be able to utilize the restrooms.  New cleaning and disinfecting protocols will be in effect and sanitizer will be available to guests upon entry and exit.

    • We will also plan to have at least 1 restroom available per open golf course.

    • Merchandise will be creatively displayed through windows and gates and will be available for purchase upon request.  Purchases can be made in advance online or in person either via phone from outside the golf shop or through the gate.  All items will be bagged and delivered to the guest.  We greatly appreciate any support for our golf shop.

    • Effective Thursday, May 14th, the Treetops North Driving Range will be open.  We will operate at 50% capacity to effectively create more than enough social distancing. Our staff will monitor social distancing.

    • The following Special Rates will be in effect from May 14, 2020 through May 28, 2020

      • Monday - Thursday with cart

        • Tradition (9) - $25

        • Tradition (18) - $40

        • Premier (18) - $50

        • Threetops (9) - $35

      • Friday - Sunday with cart

        • Tradition (9) - $30

        • Tradition (18) - $55

        • Premier - (18) - $75

        • Threetops (9) - $40

      • Walking 7 days a week

        • Tradition (9) - $15

        • Tradition (18) - $25

      • Unlimited Golf with cart

        • Monday - Thursday - $89

        • Friday - Sunday - $109

      • Specials announced via video for Front Line Workers and Mothers will remain in effect for the duration previously stated.

  • Spa & Salon - Anticipating a May 29th re-opening.  Stay tuned but feel free to book those appointments.

  • Hotel - We are hopeful for a May 22nd opening but are cognoscente that this date may have to change again.  Those who had reservations through May 21st will be contacted by our staff for further arrangements.

  • Food & Beverage

    • North Tavern - opening for food and non-alcoholic beverages on Thursday, May 14

      • Orders can be taken via walk-in or by calling (989)731-8805 for takeout only

    • Treetops To-Go (TOH) - open for food, non-alcoholic beverages and beer/wine to-go on Friday, May 15

      • We will open initially from 4pm - 9pm daily with happy hour pricing from 4-6pm (7 days/week); we will adjust to include breakfast and lunch (7am - 9pm) once we have hotel guests

      • Online ordering portal will be available, check back for more information

      • Call in orders are also available by calling 989-731-8440

    • Jones Tavern & all Halfway Houses will be subject to opening and/or round counts - tentative opening is Friday, May 29

      • Menus will be available online, please check back for more information

  • Daycare - We plan to open our Daycare on May 18th but are not accepting new families at this time.  Our Director has identified the families that qualify to be in child care at this time.

We have been busy developing extensive protocols that our employees must follow every day they come to work including a screening process that will occur before they even enter a building.  We have secured or are in the process of securing cleaning products that will kill the Coronavirus based on CDC guidelines and we will frequently disinfect all surfaces and touch points in an effort to make our resort an extremely safe option.  We look forward to having you back!

Friday, May 1, 2020

Yesterday, Governor Whitmer issued Executive Order 2020-69.  This order gives us a little clarity on the operation of our Spa and Salon as well as Dine in Food and Beverage Facilities.  At this time, we will not be able to open these operations until May 29, 2020.  Our Spa staff will be calling those who had appointments prior to May 29th to reschedule your service.  We can't wait to be able to safely serve you.  Although we are certain that we will not be able to accommodate dine in restaurant goers until May 29th at the earliest, we will keep you updated in regards to being able to offer Food and Beverage service for take out.  As always, we will update this page in addition to keeping you posted through social media.

On a positive note, we have been thrilled today to welcome golfers back to Treetops.  Nearly 50 golfers came out today to have a beautiful walk on the Rick Smith Tradition course and more are scheduled tomorrow.  We plan to remain open for walking on the Tradition until golf carts are allowed on the golf courses.  Once this announcement is made, we will keep you updated on the next golf course that will open for play.  STAY TUNED and KEEP PRAYING that we are not too far off from this.

We hope everyone is safe and well and encourage you all to follow protocols in place so we can get to our new normal as soon as possible;  until then, we'd love to see you on the Tradition!

Friday, April 24, 2020

Click here to watch video

Open to Members and General Public

With Executive Order 2020-59, Governor Whitmer has extended Michigan's Stay Home, Stay Safe order through May 15, 2020.  However, this order does create a few exceptions that did not exist with previous orders that do affect the operations at Treetops.  Thus, as of April 24, 2020, here is our current plan:

  • Treetops will open the Tradition Course for golf on Friday, May 1, 2020 to members and general public.

    • Golf may be played but golf carts are not permitted at this time.

    • Individuals with either a Regular Club 81 Membership, Military Membership or Twilight Membership will be allowed to play beginning May 1st.  Tee Times MUST be made in advance.

      • Twilight Members can play at any time between May 1 and May 15.  Beginning May 16, 2020, Twilight Members will only be able to play after 3pm unless otherwise informed.

      • For those who do not have a membership, walking Rate for the Tradition Course will be $25 for 18 holes or $15 for 9 holes until further notice and MUST BE PAID AT THE TIME OF BOOKING.

    • Tee Times will be available daily between 9am and 5pm beginning May 1, 2020 until otherwise informed.

    • Tee Times are required and MUST be made in advance and payment will be taken at the time of booking. Modifications to date of play and start time or cancellation with full refunds will be available prior to the start of the scheduled time if you choose not to play for any reason.

    • Tee Times can be made by calling 1-866-529-5148.

    • Those who have schedule tee times should drive to the Tradition Clubhouse (there will be signage directing you where to turn in) and you will park there.

      • The Treetops North Clubhouse and Practice Facility or the Tradition Clubhouse will not be open and no in-person access will be available which includes pro shop staff, starters, rangers and/or bag drop attendants.  However, a golf professional will periodically be present  monitoring the golf course to ensure property security and player safety.

      • Bathrooms will not be available.

      • Food and Beverage will not be available.

      • Merchandise will not be available for in person purchase, however, merchandise can be purchased in advance and be made available to golfers upon arrival for his/her tee time or the during the course of the round.  If a tee time is booked 1 day or more in advance, a staff member will contact you with details.

    • Strict Social Distancing guidelines MUST be adhered to in addition to the following local rules:

      • Do not arrive more than 10 minutes prior to your scheduled time.  With no starter present, the first tee will be first come, first served and we ask that you are respectful of other players.

      • No more than 4 players per group.

      • you MUST wait at least 10 minutes after the previous group to begin your round.

      • Those playing 9 holes may start on #10 ONLY if there is nobody on Hole #9.

      • Whenever possible, stay more than 6 feet way from other players in your group especially if they do not live in the same household as you.

      • Do not touch anyone else's equipment.

      • You MUST leave the flagstick in when putting (there will be a stopper in the cup so you don't have to reach all the way in the hole to retrieve your ball).

      • We suggest a gimme rule when your ball is within 2 feet of the hole.

      • Scorecards and Pencils will not be available.  Feel free to print our scorecard using the following link prior to your arrival - https://www.treetops.com/wp-content/uploads/2018/03/Treetops_TRADITION_5.16.pdf.

  • Unless Executive Order 2020 - 59 is rescinded by another Executive Order that reduces restrictions, the following dates will serve as our target opening dates for additional resort operations.  Please note that these dates are simply targets and could change at any time for any reason.

    • Hotel - May 16, 2020

      • Those with reservations prior to this date will be contacted to discuss further arrangements.

    • Food & Beverage - May 16, 2020

      • We will continue to monitor guidelines and be prepared to operate accordingly when the time is right.

    • Spa & Salon - May 16, 2020

    • Daycare and Camp Sylvan - May 18, 2020

    • Additional Golf Courses - May 16, 2020

      • If at any point during the span of Executive Order 2020 - 59, the use of golf carts is permitted, we will most likely adjust  our operation to either include a different golf course or additional golf courses to have available for you.  In the meantime, we will be securing products and safely training staff so we are prepared to operate with the safety of our staff and guests in mind when the use of golf carts is permitted.

  • We will continue to monitor Governmental orders, CDC recommendations and our own progress with safety protocols to make decisions regarding our operations.

Wednesday, April 15, 2020

A message from Treetops Resort Assistant General Manager and PGA Pro, Kevin McKinley. Click here to watch video

Monday, April 13, 2020

Although I'm sure this year your celebration was much different, we hope that you and your family had a blessed Easter celebration.  We are continuing to be optimistic that golf season is right around the corner and have been studying countless best practices to be able to operate our golf operation and the entire resort in a safe manner once we are given the ok to do so.

As you may or may not be aware, Governor Whitmer has extended the Stay at Home, Stay Safe Executive order through April 30, 2020.  For now, most of our staff is working from home with the exception of a very small staff doing minimal maintenance operations to maintain the value of our inventory.  Unfortunately, this staff is not large enough to do the normal prep work necessary to open the operation especially given that new protocols will almost surely need to be in place upon reopening.  We continue to hope and pray that impact will be made on flattening the curve and that on May 1st, we'll be able to bring more staff back to prepare for the season in front of us.

Should the order be lifted on April 30th, we are hoping to be able to open our Spa/Salon and Children's Center operations on May 1, 2020.  Please note that this date is not set in stone and we need to ensure that it is safe for our employees and clients in addition to being legal to do so.  Please stay tuned to this page, our facebook page and our direct communication for the latest on a reopen date.

As for golf, hotel and food & beverage, a much larger staff is required to prepare for guests.  Thus, if the stay at home order is lifted on April 30th and if we feel we can safely do it, we will plan to bring back additional staff to prepare for the season.  However, to do everything that needs to be done, we will not be ready to open until May 7, 2020 at the very earliest.  Our reservationists and sales team are working to contact those who had reservations prior to that date to allow cancellations without penalty or to reschedule the business.  This also means that we have unfortunately made the decision to cancel the We're Open Open event scheduled for May 2&3.  We may look for a few options later in the summer to have a similar event but as of this time, it is cancelled.

As mentioned, we are  cautiously optimistic about being able to invite you back to Treetops in the near future.  We encourage you to continue to make plans with our professional sales team and reservationists for dates that you feel comfortable traveling to Treetops this year.  We will look so forward to being able to serve you in the safest possible environment that we can create.  Stay healthy and safe!!

Monday, April 6, 2020

At the present time, Governor Whitmer's Stay at Home, Stay Safe Executive Order remains in effect until April 13, 2020.  However, there are indications that this order will be extended.  Regardless of whether this happens or not, Treetops has made the decision to remain closed past April 13, 2020 with a reopen date of no sooner than May 1, 2020.  We will open on this date ONLY if the following conditions exist:

  • It is legal to do so based on National, Statewide and/or Local orders.

  • We feel that we can open our operation(s) in concert with keeping our staff, our guests and our community safe.  We will continue to monitor CDC recommendations as well as best practices being followed by our industry.

We will continue to update this page as we make decisions pertaining to our operations and how they relate to COVID-19.

Monday, March 23, 2020

This morning, Governor Whitmer issued Executive Order 2020-21 which asks the residents of the State of Michigan to Stay Home and Stay Safe until April 13, 2020.  This action is necessary  to significantly slow the spread of COVID-19 and ultimately save precious lives in our state and beyond.

At Treetops, we've taken the necessary steps to limit the number of employees that are physically at work by setting up parameters for many to work from home.  This will allow us to continue to take your reservations for this upcoming golf season as we anticipate that these safety measures will allow us to open as planned in late April.

Additionally, we are permitted to have a limited number of key personnel report to work in order to maintain the value of inventory and equipment, ensure security, process transactions and/or facilitate the ability for employees to work remotely.  We have identified and notified these individuals giving them to option to report to work if they feel comfortable doing so.  To ensure that these employees and their families are safe, we'll be instituting the following safety/security measures effective at midnight tonight:

  1. All Treetops Property will be under restricted entry procedures for all personnel until further notice.

  2. All personnel requiring access to Treetops must coordinate with the Safety/Security Office prior to entry.

  3. Essential personnel (as designated by the Assistant General Manager) will check in with the Safety/Security Office prior to proceeding to their workplace.

  4. Safety/Security Staff (wearing protective mask and gloves) will meet essential personnel and check their temperature (an elevated temperature in combination with respiratory symptoms are the best indicator of possible infection)

  5. Safety/Security Staff will record name, location, anticipated length of stay, time and date for all personnel entering Treetops Resort Property (including the Safety and Security Team and the Assistant General Manager)

  6. Safety/Security staff will disinfect and sterilize the thermometer and protective equipment between each health check using 60% alcohol based product.

  7. Safety/Security Staff will make periodic checks of personnel while here on Treetops Resort Property.

  8. All personnel departing Treetops Resort Property are required to check out with the Safety/Security Office prior to leaving the property.

  9. All departing personnel will have their temperatures checked prior to departure or re-entry AND to ensure their workplace has been sanitized.

  10. All departure information will be recorded by Safety/Security Staff.

While on Treetops Resort Property, all personnel should:

  • Wash hands frequently and sanitize equipment and workspace

  • Do not share workspace and equipment if at all possible

  • Maintain at least 6 feet distance when at all possible

  • Avoid touching your eyes, nose and mouth

  • Ensure you and others are covering their mouth and nose when coughing or sneezing

  • If you have a fever, cough or have difficulty breathing, stay home and seek medical attention via phone

Sunday, March 22, 2020

Governor Whitmer issued Executive Order 2020-20 which added additional places of business to the list of mandated closures that was originally encompassed in Executive Order 2020-9.  Thus, we have extended the closure of all resort operations until no sooner than April 14.  We will continue to update you on our reopening date on any of our resort operations.

Our plan is to open the Jones Masterpiece for golf on Friday, April 24th assuming that all authorities in place deem that it is legal and safe to do so.

We are encouraged to see that currently golf courses and other outdoor fields of play are able to stay open and that many of our colleagues in the golf business are finding ways to safely operate their courses. We will continue to glean information and best practices from them for when it is time for us to open our facility in late April. In the meantime, we encourage you to get out and play golf, keeping social distancing in mind. Below are a few tips that you can follow:

  • If you are sick or are feeling sick, do not go to the golf course.

  • Carry hand sanitizer and wash your hands as frequently as every hole or more.

  • If you are riding in a golf cart, have only one person drive the entire round so the passenger can avoid touching surfaces the driver has touched and the passenger should walk between shots whenever possible.

  • Some courses are employing alternative payment methods that are touchless. Take advantage of these if available.

  • On the course, practice social distancing (stay at least 6 feet away from others) as much as possible.

  • Take advantage of the 2019 USGA rules change regarding leaving the pin in and leave it in when putting to avoid the unnecessary touching of surfaces.

  • Do not pick up playing partners' clubs.

  • Forego the traditional post-round handshake. Use your imagination as to how to thank your playing partners for the game.

  • After your round, throw away all of your own trash from the golf cart so there is less potential exposure to the golf course staff.

Monday, March 16, 2020

After careful consideration of the health and safety of our guests, our employees and our community, Treetops has made the difficult decision to close all resort operations effective at the end of business on Monday, March 16, which means that our 2019-20 Snowsports season will come to an end.

At this time, we plan to resume operations for hotel and lodging, Spa and Salon, Child Care, and Food & Beverage on Monday, April 6, 2020 unless otherwise communicated, as we all know how ever-changing this situation is. Individuals who had lodging reservations during this time period will be contacted to arrange cancellation or rescheduling. Individuals who had purchased advance lift tickets, lessons or rentals during this period have been fully refunded.

We plan to use this time to deep clean the resort and complete essential maintenance projects that are difficult to complete when our resort operations are functioning. This will allow us to continue to employ a cross-section of our staff as well as ensure that our facilities are clean and ready for the much anticipated arrival of our guests when it is safe for them to return.

We understand that these times may put undue stress on our valued employees, so we have made the decision to share food items that would have been utilized by our guests during this closure to help ensure that their families are taken care of.

We will continue to closely monitor the situation surrounding COVID-19 and will work diligently to communicate any changes to the above plan with our guests and employees as they happen.

Governor Whitmer Executive Order 2020-21

Governor Whitmer Executive Order 2020-09

CDC Recommendations

While making the difficult decision to close during this unprecedented time, Treetops personnel will remain to ensure the operation of essential functions on the resort continue as we prepare for our Guests' return. Daily, our resort will continue to ensure that the latest guidance on hygiene and cleaning measures are met and that our Employee and Community Safety is at the forefront of our actions.

Employee Health and Safety Knowledge is essential to the effectiveness of designed safety measures. Here are a few guidelines to remember, keeping in mind that the best way to prevent infection is to avoid exposure:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Avoid close contact with others, especially those who are sick.

  • Refrain from shaking hands with others for the time being.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Clean and disinfect frequently touched objects and surfaces.

  • Perhaps the most important message we can give: stay home when you are feeling ill or are taking care of an ill family member.

To help limit contact:

  • Treetops is working on staggering employee starting and departing times, along with lunch and break periods, to minimize overcrowding in common areas such as elevators, break rooms, etc. Employees are advised to refrain from sharing office space, equipment, and phones. Based on what is currently known about the virus, spread from person-to-person happens most frequently among close contacts (within 6 feet).

  • Employees are to perform routine environmental cleaning: clean all frequently touched surfaces in the workplace, such as workstations, countertops and doorknobs. Use the cleaning agents that are usually used in these areas, no additional disinfection beyond routine cleaning is recommended by the CDC at this time. Use disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.

  • Departments are utilizing remote work capacities and cyber-security needs where available. Consider teleconference or other remote work tools in lieu of meeting in person when available.

  • Safety & Security - information about the coronavirus has been stationed on each "Right to Know" bulletin board in each Treetops department. Additionally, steps are being taken to enhance the security of our property and limit access into specific buildings.

  • Personal Protective Equipment - The World Health Organization (WHO) has stated that people only need to wear face masks if they are treating someone who is infected with COVID-19. Likewise, gloves can protect your hands from coming into contact with the virus, yet the virus remains on the surface of the gloves and may even last longer if they are not washed frequently, leading to an increased risk of catching the virus by touching your face or food with your gloves, as well as the risk of passing it on to others.  Doctors agree that the best defense against COVID-19 and influenza is simply washing your hands.

FAQs

How long will you remain closed?

We have begun opening operations beginning with golf and are thrilled we have been able to do so.  All updates on target opening dates will be posted above on this page first.  There is no doubt this situation is certainly ever-evolving so all posted dates are merely target dates. We will continue to monitor from the CDC and State of Michigan.

Will all services reopen at the same time?

It is likely that when we are able to reopen, some services and offerings will remain closed. We will continue to post updates as we learn more.

Do you have any dining establishments open at this time?

No; all dining is currently closed until further notice.  We will keep you posted as we hope to be able to open a take out option in the near future.  Based on existing Executive Orders, dine in options will remain closed until at least May 29th.

Do you have any retail outlets open at this time?

No; all retail outlets are closed until Thursday, May 14th when the Treetops North Golf Shop will be open for curbside pick up only.  We do have items (gift cards, leagues, golf memberships, golf lessons, etc…) available for purchase through our online store.  We are currently loading merchandise inventory into our online store and will share once we have it loaded.

Are you accepting reservations at this time?

Absolutely - our reservation lines are open. We are confident that the current measures being taken in our country, state and community will flatten the curve and we will be ready to operate by the time golf season arrives. Our staff is currently perfecting measures that we can take to ensure your safety and our safety when travel to Treetops resumes very soon.

Are there any adjustments being made to the resort's cancellation policy?

Cancellation Considerations:

  • Any reservations as of March 17th that were scheduled to arrive with event/group contracts cancelled within 7 days of arrival have been cancelled and deposits held for future bookings.

  • Update 3/17/20: Any reservations cancelled after March 17 by the Resort directly that were scheduled to arrive between March 18 and May 6 have been cancelled and refunded due to the impact of ski conditions and group travel bans.

  • Update 4/6/20: Any reservations arriving between April 14 and April 30 have been cancelled/refunded or moved to later in the season pending individual needs.

  • Update 4/13/20; Any reservations arriving between May 1 and May 6 have been cancelled/refunded or moved to later in the season pending individual needs.

  • For now, all reservations arriving on or after May 7, 2020 are subject to our standard cancellation policy.