Below information represents standard policies and if you have additional questions please contact our Reservations Department.
Check-In and Check-Out
Check –in and Check-out for all accommodations takes place at the Lodge front desk. Check-In time begins at 5pm and Check-out is Noon.
Early Arrival/Late Departure
Requests for early arrival or later departure cannot be guaranteed however options may be available for nominal fee. Requests may be placed however final decision will at the discretion of the Front Desk morning of arrival/departure.
Room Number or Location Requests
Resort will not guarantee specific room numbers or room locations until time of check in. Requests can be placed in advance and every effort will be made to accommodate upon arrival.
Deposit and Cancellation Policies
Lodging only reservations require one night’s stay including taxes and fees at time of booking. Golf Package reservations require $100 deposit per person. Ski Package reservations require $100 per room. We realize that plans change and you may need to cancel your reservation. To avoid possible cancellation fees and refunding of deposits cancellation is required seven (7) days prior to scheduled arrival date. Cancellations received within seven (7) days will forfeit entire deposit. Failure to arrive on confirmed reservation date will result in cancellation of entire stay and forfeiture of entire deposit. We regret that we are unable to refund unused portions of packages. *Select dates may require a Holiday Cancellation Policy of fourteen (14) days for cancellation.
Hotel Rooms will receive daily services.
Condominiums and Cottages will receive services every other day.
We understand that many people travel with their pets and consider them to be a member of the family. Unfortunately in unfamiliar settings there is the potential possibility of a pet injuring itself, another guest or getting lost in our northern area. To better serve all of our guests, we are unable to accept pet visitors of any type or size on the resort property. Service animals are, of course, permitted.
Treetops does not endorse any particular kennel or boarding facility however we are happy to provide you with those contacts. It’s up to the pet owner to choose the best facility to house and care for their pet. Thank you for your understanding.
Special Event Policy
Events booked in advance may require advance payments and have special cancellation policies. Please ask your reservationist at the time of registration.
Smoking is permitted outdoors in designated areas. All accommodations are non-smoking and if policy is violated, a $250 cleaning fee will be assessed.
Treetops Prohibits the operation of private snowmobiles on golf courses and select Resort locations. However, there is direct access from the Resort to Trails. Please ask a reservation agent for information about trail access and trailer parking.
Out of safety concerns for guests, employees and ski area property, as well as concerns for individual privacy, this ski area prohibits the operation or use of unmanned aerial systems, or drones, by the general public - including recreational users and hobbyists - without the prior written authorization from the ski area. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the ski area boundaries. This prohibition on drone operations or use extends to any drones launched or operated from the ski area boundaries, as well as drones launched from private property outside of the ski area boundaries. Please contact KmcKinley@treetops.com if you have any questions or if you seek prior authorization to operate any aerial drones.
Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement as well as those policies separately established by this ski area, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability.
Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your season pass, as well as confiscating of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.